Following is the refund policy of the company:
The client is entitled to refund of a certain percentage of the fees excluding taxes, in case of rejection in education and/or skill assessment and/or rejection of application by the concerned authorities.
If the agreement is cancelled for any reason on the request of either party within one week of the date of agreement, Top Visa Advisors will retain a certain amount towards initial costs and refund the balance fees to the client.
The client shall write to the first party with supported documents for claiming refund. If the claim for refund is valid as per the agreement, Top Visa Advisors will process the request within an agreed timeframe.
Any token or advance payment made towards consultancy fee without signing of agreement is not refundable.
It is further made clear that there shall be no refund in any other cases, including cases of self withdrawal for any reason, any personal loss, job or financial loss, medical reasons, not being able to get the required documents, pursuing other international opportunities on own accord etc. In such cases, subject to the sole discretion of Top Visa Advisors, the services can be put on hold for a reasonable time.
Below are the guidelines related to refund :
- Refunds will be transferred online in the accounts of the applicant.
- Refunds will be returned in two weeks.
- Up to 80% refund will be given.
Abridged Client Declaration
All the information provided by me is correct to the best of my knowledge.
I will not share the information, checklists, documents etc. provided to me by the company with any one and use the same only for my personal use.
I will not use any employee from the Company for services which are not mentioned in the Service Agreement.
I declare that I have never been involved in any anti national or unlawful activities and I am not involved in any civil / criminal litigation and no such case/ litigation is pending against me.
I will not ask for or insist on any change in the scope or terms of the agreement after signing, including any change in country, number of applicants etc.
I will communicate with the company or its representatives primarily through email rather than orally and understand that the company will follow the same protocol to reduce any communication gap. I also understand that the company will not communicate with any person other than the applicant.
I understand that the company may assign different team members for different tasks as there are specialized resources for different activities and a single point of contact may not be possible in the entire duration of the agreement.